Technical Issues & Troubleshooting
If something isn’t working as expected, try the tips below before contacting support.
The app can’t connect to the AI tutor—what should I do?
Try the following steps:
- Make sure your device is connected to the internet (Wi-Fi or mobile data).
- Close and reopen the app.
- Check if there is an update available for the app and install it.
- If the problem continues, there may be a temporary server issue. Please wait a short time and try again.
My camera or microphone doesn’t work.
The app needs permission to use your camera (for photos) and microphone (for voice). On your device:
- Open the system settings for apps,
- Find the HomeTutor app,
- Check that Camera and Microphone permissions are enabled.
If you disabled these permissions earlier, you can turn them back on from the same menu.
Images are blurry or not recognised.
For best results when taking photos of homework:
- Place the page on a flat surface with good lighting.
- Avoid shadows or reflections over the text.
- Hold the camera steady and use autofocus if available.
- Make sure the question is large enough and in focus in the picture.
If the app still has trouble reading the question, you can try typing it in instead.
The app is slow or crashes.
If the app feels slow or closes unexpectedly:
- Close any other apps you are not using.
- Restart your device to free up memory.
- Check for app updates in the store and install the latest version.
- Make sure your device has enough free storage space.
If problems continue, please contact support and include your device model, operating system version, and a description of what happened.